Refund Policy

Refund Policy for Outdoor Mart

At Outdoor Mart, we are committed to delivering top-quality air rifles and accessories to meet your needs. We take pride in providing excellent customer service, and our goal is to ensure your satisfaction with every purchase. However, we understand that sometimes things don’t go as planned, so we’ve outlined our refund and return policy to make the process as simple and straightforward as possible.

1. Eligibility for Refund

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may be eligible for a refund under the following conditions:

  • New, Unused, and Unopened Items: Items must be returned in their original, unopened packaging and in new, resalable condition. This includes all original accessories, manuals, and packaging.

  • Defective or Damaged Items: If the product is received damaged or defective, you are eligible for a full refund or exchange. Please report damaged or defective items to us within 7 days of receiving your order, along with clear photographic evidence of the issue.

  • Wrong Item Sent: If we sent you the wrong product, we will cover the return shipping and provide you with a replacement or a full refund.

  • Non-refundable Items: Some items may not be eligible for a refund, such as:

    • Items that have been used, altered, or show signs of wear and tear.
    • Custom or special orders.
    • Ammunition or other consumables, unless defective or damaged upon arrival.

2. Refund Process

To ensure a smooth and efficient refund process, please follow these steps:

  1. Contact Us: To begin your return, please reach out to our customer support team at info@www.outdoormart.lk or call us at +94 11 234 5678 within 7 days of receiving your product. Be sure to provide your order number and a brief description of the reason for your return. If applicable, please include photos of the defective or damaged item.

  2. Return Authorization: Once we have reviewed your request, we will issue a Return Authorization (RA) number and provide instructions on how to send the product back to us. Please include the RA number on the return package to ensure proper processing.

  3. Return Shipping:

    • Customer Responsibility: You are responsible for the cost of return shipping for products that are not defective or damaged.
    • Outdoor Mart Responsibility: If the product is defective or damaged upon arrival, Outdoor Mart will cover the return shipping costs.

  4. Inspection and Refund: Once we receive the returned product, we will inspect it to ensure it meets the eligibility requirements. If approved, a refund will be issued to your original payment method. Refunds typically take 5-7 business days to process, depending on your bank or payment provider.

3. Exchanges

If you wish to exchange a product for a different model or size, we are happy to assist. The exchange process follows the same steps as a return, and any price difference will be charged or refunded based on the item’s cost.

4. Timeframe for Returns

  • General Returns: You must initiate the return within 7 days from the date you received the item.
  • Defective/Damaged Items: If your item is defective or damaged, please notify us within 7 days of receiving the product so we can address the issue promptly.

5. Restocking Fee

A restocking fee of 10% may apply to returns that are not due to defects or errors on our part. This fee covers the cost of inspecting, restocking, and processing returns.

6. Refunds

Refunds will be issued to the original payment method used for the purchase. Please note that it may take 5-7 business days for the refund to appear in your account, depending on the bank or payment provider.

  • Partial Refunds: If an item is returned damaged, used, or missing parts, a partial refund may be issued.
  • Store Credit: If you prefer not to receive a refund, we can offer you a store credit for the full value of the return, which can be used toward future purchases.

7. Terms of Service

By making a purchase from Outdoor Mart, you agree to abide by our refund and return policies. We reserve the right to update or modify this policy at any time without prior notice. Changes to the policy will be posted on this page, and the date of the latest revision will be noted at the bottom of the policy.